I bought a new home in January. It was built (in 2008) for personal occupancy by a well known builder, and tenant occupied at the time of the sale.
Everyone associated with the sale knew that the tenant would be there indefinitely. We were able to negotiate a minimal adjustment for the few issues our ACE Preferred Inspections professional was able to identify.... but the report said several things were not looked at thoroughly because stuff was in the way, or "it couldn't be determined". Nine months later, imagine my surprise when some water dripped on my head while delivering a few boxes to the screened porch.
With complete access to our new home, we discovered several problems that were apparently "hiding in plain sight" at the time of the inspection. Looking out the third floor office window with my "roofer" was an "OMG" moment, even before we stepped outside to remove years of debris for a closer look. One section of the roof had "cratered", with no solid wood to be found.... $6,000 and several rafters later, the roof was fixed.
One would think that a 20 year experienced professional would have seen the problem as readily as I did... but then he had missed the stained wood on the screened porch and the rotted-out trim on the door, no longer capable of holding the screen in place. Oh, that's right, he missed that too and a four inch hole in the screen along the outside of the room. Jeffrey Donaldson, of ACE, has offered me a free Home Check Up as compensation for this and the other problems I brought to his attention....
like the closet door handle that came off in my hand the other day, or the buried downspouts that probably led to the roof problems in the first place. I suppose the two warped and unclosable doors in the basement were in perfect condition at inspection time as well. Since then, I've had to fix two other interior doors and discovered that the upstairs shower door is out of alignment. All of these problems, including the rafter repairs in the roof, are being blamed on an inconsequential storm the caused no evacuations, and in our community, not even a power outage.
How hard would it be to simply say... wow, we made a mistake, we should have seen all of the things you've mentioned. And also, knowing that the new owner won't be able to "experience" the building for many months, wouldn't a different type of warranty be appropriate from a business stand point. Why not reinspect after 100 days instead of flipping the bird.
Wouldn't that turn a potential complaint like this into a profit center? Think twice before you hire these people to do your home inspection.
Review about: Ace Preferred Inspections Home Inspection.
Reason of review: Poor customer service.
Monetary Loss: $9000.
Preferred solution: Let the company propose a solution.
I didn't like: Product delivered.